In some cases, you might want to specifically request that someone update their familiarity. Use cases include

• When you want to draw attention to a particular piece of information
• When information has changed sufficiently to warrant refamiliarization 
• As reminders/social accountability when people have not updated their familiarity in accordance with the expectations of the organization, team or team leader.
• When you feel like the familiarity indication of an individual does not accurately reflect their current familiarity

When you request an update to familiarity, an email is sent to that person. The email contains a link that will take them to the relevant context where familiarity can be updated.

Why requesting familiarity updates is a manually triggered process

You might wonder why requesting updates to familiarity isn't triggered automatically by the system.

The reasons for requiring individuals to trigger this manually are:

• We are more prone to respond to requests from an actual person rather than a system (especially if that person is someone we care about, or someone who holds judgement on our performance).
• In very busy periods, updating familiarity might not be what's most important, and having an automated system continuously nagging about this could result in the recipient slowly developing notification blindness.
• Some organizations/teams/team leaders have come far and have high expectations when it comes to keeping familiarity updated, while others have not (yet). By triggering requests manually the requests remain more relevant and in sync with the actual expectations of the organization and its leaders.
• It's more motivating to update familiarity when we know that a real person actually cares about or is looking to gain insight into our familiarity.

You can request familiarity from individuals in the following contexts.

Piece of information

Request missing familiarity

If you would like to request familiarity from the people who hold roles which are expected to be familiar with the information, but have not yet indicated familiarity, trigger the Familiarity panel and click the orange bell button in relation to the header "Missing familiarity from".

Request an update to familiarity

If you have made significant updates or changes to a particular expectation, it's useful to allow the people who have already indicated their familiarity to familiarize themselves with the updates.

Whenever you edit a piece of information with which people have already indicated their familiarity, you will be prompted whether or not you would like to request a familiarity update from those people.

You can also trigger a familiarity update request manually by opening the Familiarity panel, clicking the "Request an update to familiarity" button and filling out the form that appears.

When you request an update to familiarity, an email is sent to everyone who has already indicated their familiarity requesting them to update it.

If you want to request a familiarity update from a single person, click the allipsis in association with that person and select "Request updated familiarity".

Person

If you would like a person to update familiarity to all the role expections with which they are not 100% aware, navigate to the focus dashboard of that person and click the orange bell button in relation to the "Training and development" heading.

The button only appears if there are role expectations with which the awareness is below 100%.

Expectations in focus

If you would like a person to update familiarity with their expectations in focus, navigate to the focus dashboard of that person and click the orange bell button in relation to the "Expectations in focus" heading.

The button only appears if there are at least 6 days since familiarity was last updated for any of the expectations.

Role

If you would like a person to update familiarity with the expections of a specific role expectation with which they are not 100% aware, navigate to the role holder view and click the orange button with the text "Request missing familiarity".

The button only appears if there are expectations with which the role holder awareness is below 100%.