One of the most common reasons why expectations are not met is because they are not properly understood.
To help identify expectations that are ambiguous, fluffy, confusing or just plain old difficult to understand, the platform implements the concept of unclear expectations.
When Indicating familiarity, the user can check the box indicating an unclear expectation.
This will result in a question mark icon appearing in relation to the familiarity indication, wherever it is visualized.
In addition, unclear expectations are exposed in various views and context throughout the application.
To review which expectations a particular person considers unclear, navigate to that person and click the "Unclear expectations" link in the left navigation, in the "Support me" group.
This will display all the expectations marked as unclear by that person, grouped by type of information.
In order to more easily discover if a person has expectations they consider unclear, the amount of unclear expectations is displayed on their support card.
To review which expectations are unclear within a given team, navigate to that team and click the "Unclear expectations" link in the left navigation, in the "Reports" group.
This will display all the expectations belonging to that team that have been marked as unclear by one or more people.
In order to more easily discover if a team owns expectations that are considered unclear, the number of unclear expectations is displayed on the team dashboard.
To review unclear expectations at an organizational level, navigate to the organization and click the "Structural capital" link in the left navigation, under the "Reports" group.
This will display all unclear expectations divided by team, including links to the unclear expectation report of each individual team.
