Distributed work and bus factor
We are confident that the work will be done well and on time, even when we are not in the same location
Key people are not critical for the work to be done well
We don’t fear losing insight into how the work is done should someone get sick or quit
Focus and employee happiness
We can work independently and undisturbed over long periods
We know what is expected from us and are confident that it will be done well at the right time
We feel that our systems and tools help us do a better job
We keep our communications focused on the work to be done
We feel that we work smart and efficiently
We quickly find answers to questions on our own, without interrupting or disturbing others
Quality and control
We deliver uniform and predictable quality, and we rarely have to re-do work
We deliver successfully independently from key people and complexity
We know who has which roles, which roles are responsible for what and how responsibilities are taken
We feel that we have a good overview and control over the work
We know who is expected to spend time on what
It is easy to figure out who did what, when and how, as well as what remains to be done
On the same page
We use the same terms for and have the same understanding of various expectations (e.g., policies, checklists, KPIs, etc.)
We know where we can find and are expected to document the insights we gain
We have the same understanding of why and how the work should be done
We have good insight into our past performance
We agree on when our performance is within and outside acceptable intervals
Improvement
We reuse and improve the team’s insight effectively and efficiently
We have documented the work in ways that make it easy to recreate, improve, automate or outsource
We continuously gather and act on new insight into how our work should be organized and performed
We are able to report and act on problems before it is too late
Our processes are continuously improving
We implement long-term solutions and have few repeat problems
