When associating a skillset with a role, you can select which level of proficiency is expected of the role holder.

This makes the platform able to expose which the skillsets in which a person has insufficient proficiency, based on their roles.

Information about insufficient proficiency can be used to:

• Communicate to an individual where their roles require them to improve
• Better understand how well someone perceive themselves to master something
• Identify, on a team level, where we have the larges discrepancies between expected and actual mastery

To get to the insufficient proficiency view for an individual, navigate to that individuals Focus dashboard and click the "Unmastered" indicator in the right column.

To get to the insufficient proficiency view for a team, navigate to that team and click the "Unmastered" menu item in the left column.

How to read the view

Person report

The report displays all the skillsets insufficiently mastered by the individual, grouped by the roles expecting them.

For each skillset you can see the expected proficiency on the left, and the current proficiency on the right. You can also see by whom the current proficiency has been set.

If no proficiency is set yet, a purple "Indicate proficiency" button is displayed. Click it in order to indicate proficiency.

The list only includes the skillsets in which the person is insufficiently proficient. Once a sufficient proficiency-level is set, the skillset is removed from the view.

Team report

The report displays all the skillsets insufficiently mastered by the role holders of the roles owned by the team.

For each skillset you can see the expected proficiency on the left, and the status of the current proficiency on the right.

The current proficiency is broken down into three numbers:

• Level difference: Many many levels are there between the expected level of proficiency and the current one. The higher the number, the larger the deviation between the expected and actual know-how of the team. The skillsets are sorted from the highest to the lowest level differrence.
• Unmastered: The amount of role holders who do not master this skillset proficiently.
• Unspecified proficiency: The people for which there has not been set a specific proficiency. If this number is high, you can not trust the other numbers to accurately reflect the actual situation.

How to decide on the right proficiency

People take a lot of pride in what they know, which means that dictating proficiency can sometimes be a delicate process.

We recommend that two people sit down together to discuss and set proficiency for a person. Ideally these two people are the one who is expected to master the skillsets, and a person who has observed them practicing the skillsets.

This enables a discussion around which level of proficiency the role holder is currently at.

In cases of disagreement on proficiency, calibrate yourself towards the familiarity indicated by that person. You can see the familiarity of the skillset by clicking the name of the skillset. Here are some guidelines for how to align proficiency with familiarity:

• Intended: No familiarity
• Foundational: 0 - 35% familiarity
• Novice: 35% - 50% familiarity
• Intermediate: 50% - 75% familiarity
• Advanced: 75% - 90% familiarity
• Expert: 90% - 100% familiarity