Some actions within the platform can take some time to complete. Examples including adding large list of subtasks to a task, or requesting a response from the Generative AI.
In the cases where we suspect that the process will take some time to complete, the process is delegated to the background.
This means that rather than for you to have to sit around and wait for the process to finish, you can continue to navigate and interact with the platform while the process does its work.
When you trigger a time consuming process, a notice will appear in the top, right corner notifiying you that the process has been delegated to the background.
In addition, a yellow spinning cog will appear in the top navigation indicating that you have processes running in the background.
You can now continue to navigate around and interact with the platform while the process finishes. When it does, the cog will stop spinning and turn green.
To view the result of the background processes, click the cog icon to view the list of completed background processes. Click the individual item to be taken to the output produced by that process.
Sometimes background jobs fail. This happens most frequently with AI jobs, as the output of the generative AI can sometimes be unpredictable.
When a background job has failed, it will appear with the status of "Failed" in the background jobs list.
If a job fails once, we encourage you to try it again. If it fails multiple times, please get in touch with us so we can look into it.